Returns & warranty policy

Batteries and inverters can't be resold once they are installed, so we don't take back installed products. Instead, every product carries the brand's warranty, and we handle the warranty claim for you.

Returns

• Before installation: if the product is the wrong model or damaged, refuse it at delivery. We replace it or refund you in full (Cancellation & refund policy).
• After installation: no returns or exchanges for change of mind. Faults are handled under warranty, below.
• Old battery exchange: the exchange discount applies when you hand over your old battery (or inverter, for combos) at installation. If you keep it, the discount is added back to the bill.

Warranty

• All products are genuine and come with the manufacturer's warranty. The warranty period (free replacement and pro-rata, where the brand offers it) is shown on each product page and on the brand's warranty card.
• Warranty starts on the date of your GST bill. Keep the bill and warranty card; we also keep a copy and the serial number.
• How to claim: WhatsApp or call us with your bill or order number. We check the battery or inverter (at your doorstep within our service area, or at the shop), and if it's a warranty fault we raise the claim with the brand and follow it through. The brand decides whether to replace or repair, under its own terms.
• Warranty usually doesn't cover physical damage, burns or a broken case, tampering or a removed serial label, wrong charging or wiring by others, water or acid neglect in flooded batteries, or use in a different vehicle or system. The brand's warranty card has the full conditions.
• Not sure if your battery is really faulty? Ask for a battery health check-up (our services).